Customer Service

Work Boots Direct has a dedicated customer service department that is open from 10Am – 5PM Pacific Standard Time, to address both your emails and phone calls.

Our customer service phone number is 310-513-5152.  Because of our call volume, if an representative is unable to take your call immediately, please leave a message or email with your question or concern.  You may also contact us directly via our contact form located at

A member of our staff will answer your call or email as soon as possible.

Customer service and warehouses will be closed 12/31-1/02

Shipping & Delivery

Your order is important to us.  All orders are processed in the order they are submitted; however priority is given to orders with expedited shipping to try and meet cutoffs.  Shipping is free on orders that meet the minimum cost and that are addressed within the lower continental United States.  There are fees for shipping to Alaska, Hawaii, and APO orders to cover the added costs. Standard free ground shipping and USPS shipping take 1-2 full business days to be picked, packed and shipped. For any order, or expedited order to ship same day, it must be placed prior to 5 AM Pacific Time.

Privacy & Security

This site collects certain anonymous information in order to analyze traffic patterns and use.  No personal information is collected without your knowledge and your information will not be sold to unaffiliated third-party companies.  Your information is safe with us and it will not be shared or transferred.  We do not store credit card information and your credit card information is never shared or stored within our system.  Customers of Work Boots Direct may from time to time receive promotional emails detailing sales or discounts specifically related to our site.  Customers will always have the ability to opt out of such emails and may opt back in at a time of their choosing.

Returns & Replacements

Please visit the Returns link at the bottom of this page for our returns policy.


All orders are placed using SSL encryption for both your security and your privacy.  Once an order is made, you should receive a confirmation email and an order number.  If you do not, please contact our customer service so that a receipt will be sent manually.  By placing and order with Work Boots Direct you agreeing to abide by site, ordering, shipping, and return policies.

Payment, Pricing & Promotions

Work Boots Direct currently accepts Visa, Master Card, Discover, and American Express for payment.  From time to time coupons or promotions will be advertised on the site.  Work Boots Direct reserves the right to alter or change any promotion at any time, even if it affects promotions currently underway.

Viewing Orders

Customers may register account with Work Boots Direct which will enable them to view their order history.  You must register before placing an order as once an order is placed, it is not possible to associate it to a new account.

Updating Account Information

Users that have created accounts with Work Boots Direct may update their account information at any time.  If a user wishes to delete their account, they may do so manually or request the account be deleted via customer service.

Thank you for your interest in Work Boots Direct!

For any for order, you will receive an order confirmation. Please review this order confirmation. If anything is incorrect, please contact customer service within 1 hour of placing the order to have this correct. If you do not receive an order confirmation, please contact customer service within 1 hour of placing your order verify your email address. After 1 hour, our customer service staff will process the order as is if no adjustments are requested.